Delivery & Shipping
Postage Costs
Please see the table below for costs and delivery time estimates. Please note that these time estimates are catered to metropolitan areas, so you may need to allow an extra day or two for regional areas. Additional time may also be required during sales periods, holidays such as Christmas, or extreme weather.
At A313, we understand that you want the best value possible, so on all orders over $69, shipping is FREE! Please note that express orders over $69 will still be subject to shipping fees.
We now offer same day dispatch if your order is placed before 1pm, Monday to Friday. However due to the influx of orders during our promotional periods, please allow an extra 2 working days.
Melbourne
Free Shipping
- On orders $69+
Standard ($10.95)
- 1-2 business days
Express ($20)
- Next business day
Adelaide
Free Shipping
- On orders $69+
Standard ($10.95)
- 2-3 business days
Express ($20)
- Next business day
Sydney
Free Shipping
- On orders $69+
Standard ($10.95)
- 3-4 business days
Express ($20)
- Next business day
Brisbane
Free Shipping
- On orders $69+
Standard ($10.95)
- 3-4 business days
Express ($20)
- Next business day
Hobart
Free Shipping
- On orders $69+
Standard ($10.95)
- 3-4 business days
Express ($20)
- Next business day
Perth
Free Shipping
- On orders $69+
Standard ($10.95)
- 5-6 business days
Express ($20)
- 2-3 business days
Darwin
Free Shipping
- On orders $69+
Standard ($10.95)
- 5-6 business days
Express ($20)
- 2-3 business days
Shipping and delivery companies
We use Australia Post for all our shipping and delivery, alongside their shipment tracking. But in some cases where Australia Post cannot deliver, TNT Shipping will be used.
Australia wide shipping
At the stage we only offer shipping to Australian addresses, where we happily deliver Australia wide.
PO BOX Address Delivery
Delivery to PO boxes can be made. Just make sure you have the correct delivery details before finalising your purchase. A calling card for collection will be left at your PO Box should the parcel be too large to fit.
Lost & returned parcels
We are not liable for parcels that are lost or returned back to us. For an extra $3, ensure the safety of your parcels by selecting "Extra Cover" in the shipping methods. For orders that qualify for FREE SHIPPING, you may change the method of shipping in checkout and selecting "Extra Cover" option.
Here at A313, your shopping experience and satisfaction is our number one priority, and we’ll do everything in our power to make your experience as enjoyable as possible. If you need to get in contact with us for any reason, such as product information, purchases, or even just some expert advice, please don’t hesitate to contact us.
You can send us an email to: hello@a313.com.au, or you can call us any time Monday through Friday, 8:30AM - 4:00PM at +61(0)402 083 396. Alternatively, leave a message in our live chat window and we'll get back to you as soon as possible.
*A313 assumes no responsibility for any delays in postage once the items have been dispatched from the warehouse.
FAQs
When will my product arrive?
You can locate your estimated delivery time in the table above. Simply locate your region and assess the duration based on Standard or Express Shipping methods. Once you've made your order, you'll receive a tracking number as soon as your order has been dispatched which you can track un petit step of the way until it reaches your desired address.
How do I track my order?
You will be able to track your parcel at every stage of its journey from dispatch, to arrival. Tracking your parcel is easy; simply go to the Australia Post website, click the receiving tab, select track an item, and enter your tracking number, provided in the initial confirmation email. You can track your parcel at any point in time.
Do you offer international shipping?
Not at this time.
When will my order be dispatched?
Orders made before 1pm AEDT/AEST, Monday to Friday will be dispatched the same day. Orders made after 1pm AEDT/AEST, Monday to Friday will be dispatched the next day business day before 1pm. Weekend orders will be dispatched the following business day at 1pm.
Do you offer Click & Collect?
We currently do not offer click and collect services at this stage. Looking for a quick delivery? We highly encourage selecting "Express Shipping" as your delivery method at checkout
Can I change my delivery address?
As long as your order hasn't already been dispatched, we can change your delivery details. Please contact us before 1pm Monday to Friday and we'll take care of it from there!
